Support
CONTACT US
FOR ALL FREE STICKER INQUIRIES PLEASE FILL OUT THIS FORM. Our free sticker promotions are shipped out in batches and typically take 4-6 weeks. If you need to change your shipping address or have not received a sticker after more than six weeks, please fill out the above form.
For questions regarding all other orders or store inquiries, please email store-help@moveon.org.
For more information on MoveOn.org, please go to http://www.moveon.org.
EXPECTED SHIPPING TIME
For items that are in stock, the expected shipping time is three to six business days unless stated otherwise in the item's description. Please be aware that all items in your order will ship together. If your order includes an item that cannot be shipped immediately, your entire order will be shipped only when all items are available.
RETURN POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your item back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at store-help@moveon.org.
FREE STICKERS
Our free sticker promotions are shipped out in batches and typically take 4-6 weeks. If you need to change your shipping address or have not received a sticker after more than six weeks, please fill out this form.
DISCOUNTED ITEMS
Only regular priced items may be refunded, unfortunately discounted items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store-help@moveon.org.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
All merchandise orders are typically received within three weeks after ordering. If you have any questions about an existing order, you may complete this form.
To initiate a return, please email us at store-help@moveon.org. To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
